Welcome to Happy Kids Wear! These Terms and Conditions govern your use of our website joyfulkidswear.com and your purchases from our online store. By accessing our site and making a purchase, you agree to be bound by these terms.

1. Our Website and Products

Happy Kids Wear is an online retailer specialising in quality children’s clothing for boys and girls. Our collections include:

  • Boys Coats & Jackets
  • Girls Coats & Jackets
  • Girls’ Dresses
  • Kids’ Socks & Tights
  • Kids’ Tops & T-Shirts

We strive to provide accurate product descriptions and images on our website. However, please note that colours may appear slightly different on various device screens.

2. User Responsibilities

When using our website, you agree to:

  • Provide accurate and complete information when creating an account or making a purchase
  • Keep your login credentials secure and confidential
  • Use the website only for lawful purposes
  • Not attempt to undermine the security or functionality of our website
  • Be responsible for any activities that occur under your account

3. Orders and Payment

Order Process

When you place an order, you will receive an order confirmation email. This constitutes our acceptance of your order and forms a contract between you and Happy Kids Wear.

Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your complete payment card details on our servers.

Pricing

All prices are shown in British Pounds (£) and include VAT where applicable. We reserve the right to adjust prices at any time, but changes will not affect orders already accepted.

4. Shipping and Delivery

Processing Time

We process all orders within 1-2 business days after payment confirmation.

Shipping Methods

We offer two shipping options:

  • Standard Shipping: £12.95 via DHL or FedEx, delivered within 10-15 business days after dispatch
  • Free Shipping: Available on orders over £50 via EMS, delivered within 15-25 business days after dispatch

Delivery Areas

We ship worldwide except to parts of Asia and some remote locations. Delivery times may vary during holiday seasons or due to unforeseen circumstances beyond our control.

Important: Once items have been dispatched, you will receive a confirmation email with tracking information. Please monitor your delivery using this tracking information.

5. Returns and Refunds

Returns Policy

We want your little ones to be happy with their new clothes! You may return or exchange most items within 15 days of receiving your order, provided that:

  • Items are unworn, unwashed, and in their original condition
  • All original tags are attached
  • Items are in their original packaging
  • You have proof of purchase

Hygiene Exception: For hygiene reasons, we cannot accept returns or exchanges on Kids’ Socks & Tights unless they are faulty or damaged upon arrival.

Return Process

To initiate a return or exchange:

  1. Contact our customer care team at [email protected] within 15 days of receiving your order
  2. Provide your order number and details about the items you wish to return
  3. We’ll email you a returns authorisation and instructions within 2 business days
  4. Package the items securely and include the original packing slip
  5. Ship the package to our returns address: Happy Kids Wear Returns, 56 High St, Worcester, GB WR4X 5ND

Refunds

Once we receive and inspect your returned items:

  • Refunds will be processed within 5-7 business days
  • The refund will be issued to your original payment method
  • Original shipping costs are non-refundable
  • For exchanges, we’ll ship your new item once we receive the returned product

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty or incorrect due to our error. We recommend using a tracked shipping service as we cannot be responsible for items lost in transit.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Happy Kids Wear or our content suppliers and is protected by international copyright laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

7. Liability Limitations

Happy Kids Wear strives to provide accurate product information and a seamless shopping experience. However, we shall not be liable for:

  • Minor variations in product colour or appearance due to device display differences
  • Delivery delays caused by circumstances beyond our control (e.g., weather, customs delays, carrier issues)
  • Indirect or consequential losses arising from your use of our website or products
  • Any errors or omissions in website content that are corrected promptly upon discovery

Our total liability to you for any claim relating to these terms or your use of our website shall not exceed the total amount you paid for the products in question.

8. Privacy

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data. By using our website, you consent to our collection and use of information as described in our Privacy Policy.

9. Changes to Terms

We may update these Terms and Conditions from time to time. The current version will always be posted on our website with the effective date. Continued use of our website after changes constitutes acceptance of the modified terms.

10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

If you have any questions about these Terms and Conditions, please contact our friendly customer service team:

Email: [email protected]
We aim to respond to all inquiries within 24 hours during business days.

Thank you for shopping with Happy Kids Wear, where we’re dedicated to bringing quality and happiness to your family’s wardrobe!

Warmly,
The Happy Kids Wear Team