At Happy Kids Wear, we strive to ensure your complete satisfaction with every purchase. We understand that sometimes an item might not be quite right for your little one, which is why we’ve created a straightforward returns and exchanges process. Our policy reflects our commitment to providing a joyful shopping experience for all our customers.

Our Returns Policy

We’re happy to accept returns or exchanges for most items within 15 days of you receiving your order. To be eligible for a return:

  • Items must be unworn, unwashed, and in their original condition with all tags attached
  • Items must be in their original packaging
  • Proof of purchase is required
Please Note: For hygiene reasons, we cannot accept returns or exchanges on Kids’ Socks & Tights unless they are faulty or damaged upon arrival. All other items from our collections (including Boys Coats & Jackets, Girls Coats & Jackets, Girls’ Dresses, and Kids’ Tops & T-Shirts) are eligible for return or exchange.

How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

  1. Contact our customer care team at [email protected] within 15 days of receiving your order
  2. Provide your order number and details about the items you wish to return or exchange
  3. We’ll email you a returns authorisation and instructions within 2 business days
  4. Package the items securely and include the original packing slip
  5. Ship the package to our returns address (provided in your returns authorisation email)

Returns Address

Please ship your returns to:

Happy Kids Wear Returns
56 High St
Worcester, GB WR4X 5ND

Refund Information

Once we receive and inspect your returned items:

  • Refunds will be processed within 5-7 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping costs are non-refundable
  • For exchanges, we’ll ship your new item once we receive the returned product

Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is faulty or incorrect due to our error. We recommend using a tracked shipping service as we cannot be responsible for items lost in transit.

Faulty or Incorrect Items

If you receive a faulty item or the wrong product, please contact us immediately at [email protected]. We’ll arrange a free return and replacement at no cost to you.

Returns Request Template

Subject: Returns Request – Order #[Your Order Number]

Dear Happy Kids Wear Team,

I would like to request a return/exchange for my recent order.

Order Number: [Your Order Number]

Items to Return/Exchange: [List items, sizes, and quantities]

Reason for Return: [Please specify reason]

Preferred Solution: [Refund / Exchange for (specific item)]

I confirm that the items are unworn, unwashed, and in their original condition with tags attached.

Please send me further instructions and the returns address.

Thank you,

[Your Full Name]
[Your Email Address]
[Your Phone Number]

Questions?

If you have any questions about our returns policy, please don’t hesitate to contact our friendly customer service team at [email protected]. We’re here to help make your Happy Kids Wear experience as joyful as possible!

Thank you for shopping with Happy Kids Wear, where we’re dedicated to bringing quality and happiness to your family’s wardrobe.

The Happy Kids Wear Team