Faq

Welcome to Happy Kids Wear! We’re here to make your shopping experience as joyful and hassle-free as possible. Below you’ll find answers to our most commonly asked questions about our products, delivery, returns, and more. If you can’t find what you’re looking for, our friendly support team is always happy to help!

Our Products

What types of clothing do you offer?

We specialise in high-quality children’s wear including Boys Coats & Jackets, Girls Coats & Jackets, Girls’ Dresses, Kids’ Socks & Tights, and Kids’ Tops & T-Shirts. All our products are designed to balance style, comfort, and durability for all your child’s adventures!

Are your clothes suitable for everyday wear?

Absolutely! Our collections are designed for both special occasions and everyday playground adventures. We focus on creating durable, comfortable clothing that can withstand active play while keeping your little ones looking stylish.

Ordering & Accounts

How do I create an account?

You can create an account during checkout by providing your email address and creating a password. Having an account allows you to track orders, save your preferences, and makes future purchases quicker!

I forgot my password – what should I do?

Click on the ‘Forgot Password’ link on the login page, and we’ll send you instructions to reset your password to your registered email address.

Payment Options

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Is my payment information secure?

Yes! We use industry-standard encryption to protect your payment information and ensure all transactions are secure.

Delivery Information

Where do you deliver?

We deliver globally to bring happiness to families across the world! (We currently cannot deliver to a few remote areas in Asia and other isolated regions).

What delivery options are available?

We offer two convenient shipping methods:
– Standard Shipping: £12.95 via DHL or FedEx (10-15 days after dispatch)
– Free Shipping: For orders over £50 via EMS (15-25 days after dispatch)
All orders take 1-2 days to process before dispatch.

How long will my delivery take?

After processing (1-2 days), delivery takes 10-15 days with Standard Shipping or 15-25 days with Free Shipping. Please note that delivery times may vary slightly due to customs or seasonal factors.

Can I track my order?

Yes! Once your order has been dispatched, we’ll send you a tracking number via email so you can follow your package’s journey to your doorstep.

Returns & Exchanges

What is your returns policy?

We offer a hassle-free returns policy within 15 days of receipt. If your items aren’t perfect for any reason, we’ll be happy to help with returns or exchanges.

How do I return an item?

Please contact our support team at [email protected] with your order number and reason for return. We’ll guide you through the simple return process and provide return instructions.

When will I receive my refund?

Once we receive your returned items, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment method and financial institution.

Contact Information

How can I contact customer service?

Our friendly support team is always here to help! Email us at [email protected] and we’ll respond as quickly as possible. You can also reach us at our headquarters: 56 High St, Worcester, GB WR4X 5ND.

Thank you for choosing Happy Kids Wear, where we deliver not just clothes, but smiles and confidence for your little ones. Happy shopping!

FAQ